KitsoukThe templates are digital downloads.
When you get a refund
If a file does not work as described on its product page and I cannot fix it, you get a full refund. Ask within 14 days of your purchase, by email to hello@kitsouk.com.
How to ask
Write to hello@kitsouk.com with:
- the template, and the email address used for the order;
- which file and which tab, and what you see;
- a screenshot, if you can.
I reply within three business days. If the problem can be fixed, for example with a setup step or a corrected file, I send the fix. If it cannot, I refund the full price.
How the refund is paid
For an order on kitsouk.com, the refund is issued through Creem, the merchant of record, to the payment method you used. Your bank decides how long it takes to appear on your account.
If you get no answer from me within 7 days, Creem's support can help with an order placed on kitsouk.com, as its buyer terms describe.
Orders on Etsy
For an order in the KitsoukStudio shop on Etsy, message the shop through Etsy or write to hello@kitsouk.com. The same refund applies: if a file does not work as described and I cannot fix it, I refund you through Etsy, as long as you write within 14 days of your purchase.
What this policy does not cover
The files can be downloaded right after payment, so a change of mind once they are delivered is not a reason for a refund. Nothing in this policy limits a right you have under the consumer law of the country where you live.